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Woodland Hills, CA

STAFF PROJECT MANAGER, Business Consolidation (Jan 05-Present)

SENIOR PROJECT MANAGER, Business Consolidation (April 03-Jan 05)

  • Manages all aspects of projects focused on business consolidation, including scoping, project planning, creation and maintenance of plan using MS project, resource requirement estimate, and delivery..

SENIOR SYSTEMS ANALYST, Information Technology Group (Aug 02-Mar 03)

  • Acted as Project Manager for a large legacy system consolidation effort.

Chicago, IL

PROJECT MANAGER DOWNLOAD Detailed Profile (Dec 99-Dec 01)

  • Manage relationships internally and externally
  • Work with experts to extract key information and present it in an easy to understand format
  • Coordinate day-to-day design, production, and development work including HTML, Java, ASP, Flash animation and graphic design
  • Manage teams consisting of internal and external Analysts, Schedulers, Developers, Architects and Designers in the development, implementation, testing and maintenance of internet applications
  • Assisted in establishing a Project Office; creating processes, document templates, databases and reports
  • Portfolio of clients and successful projects includes:
  • Product Manager (Web and Print) for Chicago Abused Women's Coalition (CAWC) <Further Details>

Independent Consultant (Sept 99-Nov 99)

  El Segundo, CA

MANAGER, Customer Service Department (March 98-July 99)

  • System and process design, definition, organization, documentation, testing and improvement
  • Partnered with Information Technology Department to design new and improve current systems
  • Trained and supported Customer Service Agents on-site and at other locations / Call Centers
  • TRAINING: ORACLE Discoverer Reporting Tool & End User Layer Administration 

PROJECT MANAGER, Information Technology Department (March 96-Feb 98)

  • Business Planning for the Information Technology Department's Customer Management Systems
  • Facilitate the opening of DIRECTV's Commercial Customer Service Call Center in Miami, Florida
  • Lead Business Process Analysis for Special Markets Business Systems Project
  • Lead Requirements Analysis for Special Markets Business System's new billing system

Woodland Hills, CA

PROJECT LEAD (Oct 94-March 96)

  • Encounters System Project Manager with two Programmers reporting to me directly.
  • Proficient in Project Management tools (i.e. MicroSoft Project).
  • Identify key projects via Business Area Requirements Reports, process modeling, and JAD sessions.
  • Successful completion and leadership of Member Relations Voice-Response Unit Claims Inquiry Project.
  • Departmental Tool Support Resource (MS Word, MS Excel, MS Powerpoint, Visio, etc.).
  • Creative Designer for presentations, newsletters, and other departmental efforts.
  • Team's COOL (On-Line Reports) Software Administrator.
  • TRAINING: Process and Data Modeling 
  • AWARD: "On-the-Spot" Award for support use of Methodology 

SYSTEMS ANALYST (Feb 93-Sept 94)

  • Perform requirements and design analysis, write Functional and Technical Design documents, perform system testing, facilitate customer testing efforts, and provide implementation and post- implementation support projects (from small to large efforts).
  • Responsible for designing, developing, revising, installing, documenting, training, and supporting VAX on-line and nightly batch Claims applications.
  • Project lead on PC Pricing software written in Microsoft ACCESS for PC DOS machines, Third Party Liability Tape extract project, and UB-82 / UB-92 conversion project.
  • Provide customer support and training as needed.
  • Claims Team Representative in the Advanced Development Environment (Ernst & Young's Navigator) User Group.
  • ANSI ASC X12 EDI Standards Development Committee voting representative.
  • CERTIFICATE: Group Life and Health Insurance (A, B, C), HIAA (July 93) 
  • TRAINING: Service Plus (Customer Service Skills); Presentation Skills; Time Management; Effective Systems Analysis & Design; Ernst &Young's Navigator Methodology (Prj Mgmt) 

PROGRAMMER ANALYST (July 91-Jan 93)

  • Worked with a Systems Analyst or Senior Programmer Analyst in implementing new systems, writing new programs, command files, and operations documentation for corrections and enhancements, and worked solo on smaller projects.
  • Trained new Associates.
  • Troubleshot software problems.
  • Project lead minor projects from start to finish.
  • Planned, designed, and executed test scripts.
  • Heavy customer support.
  • CERTIFICATE: Interpreting Medical Reports/Medical Terminology (December 91) 

 

New York, NY

SYSTEM MANAGER (Sept 89-April 91)

  • Exclusive on-site technical supervisor responsible for the support, maintenance, and upgrading of all hardware and software.
  • Oversaw and instructed up to 50 users.
  • Liaison with outside vendors.
  • Wrote requirements documentation for major system enhancements.
  • Monitored overnight processing via modem.
  • Supported, maintained and enhanced existing applications programs.
  • Generated database selections and reports.
  • Formally trained a class of 20 in WordPerfect.

QUOTIENT, INC. New York, NY

APPLICATIONS PROGRAMMER (July 88-Aug 89)

  • Wrote, debugged, tested, maintained and supported financial packages and services.
  • Developed software.
  • Functioned as alternate Systems Manager.
  • Trained new employees.
  • Prepared program specifications.
  • Direct National and International client contact and support.

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