MANAGER, Business Consolidation
MANAGER, Business Consolidation
(April 03-Jan 05)
all aspects of projects focused on business consolidation, including
scoping, project planning, creation and maintenance of plan using
MS project, resource requirement estimate, and delivery..
ANALYST, Information Technology Group
- Acted as
Project Manager for a large legacy system consolidation effort.
- Manage relationships
internally and externally
- Work with
experts to extract key information and present it in an easy to
day-to-day design, production, and development work including
HTML, Java, ASP, Flash animation and graphic design
- Manage teams
consisting of internal and external Analysts, Schedulers, Developers,
Architects and Designers in the development, implementation, testing
and maintenance of internet applications
in establishing a Project Office; creating processes, document
templates, databases and reports
of clients and successful projects includes:
- Product Manager
(Web and Print) for Chicago Abused
Women's Coalition (CAWC) <Further
El Segundo, CA
Customer Service Department
(March 98-July 99)
- System and
process design, definition, organization, documentation, testing
with Information Technology Department to design new and improve
- Trained and
supported Customer Service Agents on-site and at other locations
/ Call Centers
ORACLE Discoverer Reporting
Tool & End User Layer Administration
MANAGER, Information Technology Department
(March 96-Feb 98)
Planning for the Information Technology Department's Customer
the opening of DIRECTV's Commercial Customer Service Call Center
in Miami, Florida
- Lead Business
Process Analysis for Special Markets Business Systems Project
- Lead Requirements
Analysis for Special Markets Business System's new billing system
(Oct 94-March 96)
System Project Manager with two Programmers reporting to me directly.
in Project Management tools (i.e. MicroSoft Project).
key projects via Business Area Requirements Reports, process modeling,
and JAD sessions.
completion and leadership of Member Relations Voice-Response Unit
Claims Inquiry Project.
Tool Support Resource (MS Word, MS Excel, MS Powerpoint, Visio,
Designer for presentations, newsletters, and other departmental
- Team's COOL
(On-Line Reports) Software Administrator.
Process and Data Modeling
- AWARD: "On-the-Spot"
Award for support use of Methodology
requirements and design analysis, write Functional and Technical
Design documents, perform system testing, facilitate customer
testing efforts, and provide implementation and post- implementation
support projects (from small to large efforts).
for designing, developing, revising, installing, documenting,
training, and supporting VAX on-line and nightly batch Claims
lead on PC Pricing software written in Microsoft ACCESS for PC
DOS machines, Third Party Liability Tape extract project, and
UB-82 / UB-92 conversion project.
customer support and training as needed.
- Claims Team
Representative in the Advanced Development Environment (Ernst
& Young's Navigator) User Group.
- ANSI ASC
X12 EDI Standards Development Committee voting representative.
Group Life and Health Insurance (A, B, C), HIAA (July 93)
Service Plus (Customer Service Skills); Presentation Skills; Time
Management; Effective Systems Analysis & Design; Ernst &Young's
Navigator Methodology (Prj Mgmt)
(July 91-Jan 93)
with a Systems Analyst or Senior Programmer Analyst in implementing
new systems, writing new programs, command files, and operations
documentation for corrections and enhancements, and worked solo
on smaller projects.
lead minor projects from start to finish.
designed, and executed test scripts.
- Heavy customer
Interpreting Medical Reports/Medical Terminology (December 91)
New York, NY
on-site technical supervisor responsible for the support, maintenance,
and upgrading of all hardware and software.
and instructed up to 50 users.
with outside vendors.
- Wrote requirements
documentation for major system enhancements.
overnight processing via modem.
maintained and enhanced existing applications programs.
database selections and reports.
trained a class of 20 in WordPerfect.
INC. New York, NY
(July 88-Aug 89)
- Wrote, debugged,
tested, maintained and supported financial packages and services.
as alternate Systems Manager.
- Direct National
and International client contact and support.