Ivan Keithley

Senior Systems Analyst
Health Net (Health Systems International)
November 13th, 1995

During which period of time have you had the most frequent contact with the applicant?

I have known Richard T Shin since 1991 and have worked with him as a peer on the same Information Systems team for that entire period.

Distinctive Strengths and Special Talents:

I consider Rich's to be in the area of organizing an effort, whether that effort be for the formulation of a team's response or action plan to meet a business need or in the arrangement of a group activity. He is very good at consensus building.

Leadership abilities

Rich consistently finds a way to reconcile conflicting viewpoints and to eliminate or minimize objections. He has excellent skills in eliciting concerns and exploring solutions to those concerns and apprising others of the agreed upon conclusions. He has held a key role in the development of a methodology for system development at Health Net and numerous other projects where these talents have been put on display.

In regards to others with similar responsibilities

Rich compares very favorably with others in similar roles at Health Net. He is generally regarded by others outside his team as a knowledgeable spokesperson for our team. Others with similar backgrounds and assignments as Rich are generally relegated to junior roles, but Rich is solidly entrenched as a responsible and highly capable member of the team.

Comments

In summary, I think very highly of Rich for both his personal attributes and his abilities in a business environment. He has always been a very effective team member. Rich's analytical skills are very good and is organizational skills are exceptionally high. He is regularly called upon to champion a cause and to mold the often diverse group members into a cohesive structure. Rich has very good initiative and has demonstrated that consistently in the last year, which has been a year of relative uncertainty and upheaval at Health Net. Through changes in the management organization and a variety of shifting responsibilities, Rich has shown leadership capabilities and found ways to make significant contributions without clear and cogent management direction. Rich's self-confidence continues to grow as he successfully navigates through the various reefs and shoals of the Health Net Information Systems world. With his special talents and personality he would represent value added to any team

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